If you have any questions regarding the blends, please contact us at twilight [AT] twilightalchemylab [DOT] com. We will be glad to assist you in any way we can.

Twilight Alchemy Lab oils are for ritual use only. Though many possess lovely scents, they are not intended for cosmetic use. Please utilize these oils with caution and forethought. These oils are highly efficacious, and some of them (from the standpoint of ritual use) can be dangerous to the uninitiated. For this reason we can take no responsibility for any consequences that may occur because of their misuse. Where our oils are dual purpose, meant to be worn both as perfume and ritual aid, we have indicated that in the oil description.

Twilight Alchemy Lab respects all faiths and spiritual paths without judgment, and will do everything in our power to provide the highest-quality product and impeccable service to all of our clients.

A bit of legal this-and-that:

Twilight Alchemy Lab and its affiliates cannot, by law, make any claims to the effectiveness or "supernatural" quality of their products. All Twilight Alchemy Lab blends are sold as curios only, and any information given for their use is to be considered folklore. Please use caution and common sense at all times, and do not mishandle the oils or use them in any conceivably dangerous or irresponsible fashion. By purchasing our product, you are agreeing to release Twilight Alchemy Lab and its affiliates from any responsibility for any unforeseen misuse of product on your behalf.

And then some:

What is your return policy?

Due to the nature of our products, we do not accept returns or exchanges of any kind.

I would like a personalized oil made. Can you do that? 

At this time, personalized oil consultations are not available.

Do you ship internationally?

Yes! We can ship to many countries! The website will automatically calculate your shipping rates. If we are unable to ship to your country, you will receive a “shipping not available” error when checking out.

All of our international shipments are sent via USPS Priority International

What payment methods do you accept? 

When ordering through our website you have the option to use Paypal or Authorize.net. At will calls and Black Phoenix public events, we accept Visa, Mastercard, American Express, and cold, hard cash.

We have been swindled too many times to throw caution to the wind. If, for whatever reason, we cannot verify your information or receive any sort of anti-fraud recommendation from our payment processors regarding your order whatsoever, WE WILL NOT PROCESS THE ORDER.

Can I add to or edit an order once I have checked out?

Unfortunately, no. Once an order is placed, we cannot alter it.

I love you guys and have placed 42 separate orders today at BPAL.com, TAL.com, and on Etsy and Ebay. Can you ship them all together?

We do our best to combine multiple orders placed from the same customer, but cannot guarantee it. When we do combine orders to ship together, we will issue a store credit to BlackPhoenixAlchemyLab.com in the amount of the extra shipping charge.

One of the oils that I ordered is backordered? What does that mean to me?

It means we are holding your order until that scent is back in stock. Regrettably, we cannot ship orders until they are complete.

How long will my order take to ship?

All orders, including domestic orders, may take in excess of 14-21 business days to process, pack and ship out due to a heavy workload, the process of hand-blending and the nature of our product. All oils are made once they’re ordered to ensure freshness. Our shipped-through info is constantly updated in the BPAL Forums.

Unfortunately, we cannot accommodate rush order requests.

How are the products sent?

We ship all of our products via USPS Priority Mail within the US and all of our international shipments are sent via USPS Priority International.

Can I track my shipment? 

Domestic orders include tracking. Upon shipment, your delivery confirmation code will automatically be emailed to you via the USPS. It can be tracked at the US Postal Service website. If you have any questions regarding your order, please email customer service.

If you have received a Click-n-Ship notification, a shipping label has been generated for your package, and it will go out in the next USPS pickup from our facility. However, USPS does not always scan packages correctly, so your attempts to track the shipment might not yield conclusive results. This does not indicate a problem with the shipment, and it is generally safe to assume it will be delivered normally.

I just checked my tracking and it shows that it has already been delivered but I haven’t received it! Help!

Please contact your local USPS office for assistance. For best results, we recommend visiting in person whenever possible. If you can’t physically get to the post office, try asking your regular letter carrier about the package. If you can’t go to the post office, and you can’t ask your mailman, try calling the location that serves your area. We do not recommend emailing the USPS.

Do you have a contact phone number?

While we would love to hear your sweet and melodic voices, we have a very small staff and cannot, at this time, accommodate telephone inquiries. All of our correspondence is conducted via email, praise be to the Angels of the Internet, so we can devote our undivided attention and the necessary resources to each customer. If you have a question or would just like to say hello, please email our witches and wizards customer service department by using the contact form